Shipping Policy

Thank you for choosing Gwen & Grace Boutique!
We’re deeply grateful for your order. We want you to have an exceptional experience with us, from the moment you place your order to the moment it arrives at your door. Here’s everything you need to know about our shipping process.

Our Global Shipping Promise

Gwen & Grace Boutique proudly operates our own production facilities and warehouses in several Asian countries. By handling every step of the process ourselves, we ensure the highest quality control. This direct approach allows us to offer you premium, unique products at unbeatable prices – all while ensuring fast, reliable shipping.

Delivery Times

Processing Time: Orders are typically processed within 24 hours; some may take 1–3 business days.
Delivery Time: After processing, your order will arrive in 5–8 business days. However, due to our exciting expansion and the move to a new warehouse, some products may experience a slight delay, with a delivery window of 9-10 business days. We appreciate your patience and understanding during this time.

Shipping Costs

Great news – we’re offering FREE shipping on all orders right now! While we usually charge £4.95 per order, we’re waiving the shipping fees as part of our special promotion.
Please note: if you decide to return an item, you’ll be responsible for the return shipping costs, as well as the original shipping charge.

Track Your Order with Ease

Once your order is shipped, we’ll send you a personal tracking code by email. With this code, you can easily track your order in real-time through our trusted partner, Tracking Panel. Please allow 2–3 days for the first updates to appear.

What Happens If Something Goes Wrong?

• Damaged Product: If your item arrives damaged, don’t worry – we’ll send a replacement at no extra charge.

• Lost Package: If your package is lost or undeliverable, we’ll send you a new one, free of charge.

• Failed Delivery / Refused Package: If delivery attempts fail, or if you refuse the package, you’ll have 7 days to collect it from the post office. After that, it will be returned to us, and we’ll send a replacement. Please note that a second refusal or failure to collect may result in a £15 deduction from your refund.

Cancellation

You can cancel your order before it has been fulfilled by our automated fulfilment system. This is usually the next day after your purchase. If we receive your email before the order is fulfilled, we will cancel it immediately. Once the order has been fulfilled, cancellation is no longer possible.

Customs Fees

As we ship directly from our warehouses in Asia, packages may sometimes be inspected by customs. However, in 99% of cases, no additional customs fees are charged. Please note, we no longer have control over these charges due to changes in legislation as of 1 July 2021.

Our Commitment to Quality

At Gwen & Grace Boutique, we’re passionate about offering premium, high-quality products at affordable prices. Each item is meticulously inspected and tested before it leaves our warehouse, ensuring it meets our strict standards. We believe in delivering unique, top-tier products that you won’t find just anywhere.

Need Assistance?

Have a question? Check our FAQ page for quick answers! If you need further help, our customer service team is available 7 days a week and will respond to your inquiry within 24 hours. We’re here to ensure your experience with Gwen & Grace Boutique is nothing short of exceptional.

Thank you for supporting Gwen & Grace Boutique – we can’t wait to deliver your order!